By means of this document, the General Conditions of Sale of the contractual relationship whose purpose is the sale and purchase of products offered on the website www.brycus.co.uk (hereinafter THE WEBSITE), ownership of BRYCUS HOME & GARDEN, SL (hereinafter THE SERVICE PROVIDER) company registered in the Commercial Registry of Barcelona (volume 43,216, folio 10, page B 403495), with CIF B65460412 and tax address in Vía de las Dos Castillas 33, Complejo Emp. Ática, Edif. 4. 28224 Pozuelo de Alarcón-Madrid.
Any claim that the CONTRACTOR needs to transfer to THE SERVICE PROVIDER must be made in writing addressed to the postal address indicated in the previous paragraph, through the contact form of THE WEBSITE or through the resolution platform online litigation (ODR).
These General Conditions of Sale are governed by Spanish law. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.
By these General Conditions of Sale, THE SERVICE PROVIDER undertakes to deliver to the CONTRACTING PARTY the products that he or she has requested through THE WEBSITE in exchange for a certain price.
By purchasing the products available on THE WEBSITE the CONTRACTING PARTY declares that:
.He is a person of legal age and with the capacity to contract.
.That you have read, understood, and accept these General Conditions of Sale.
These General Conditions of Sale must be read and accepted by checking the box enabled on the purchase form before completing the purchase.
These General Conditions of Sale are subject to the provisions of the Law of Consumers and Users of 2007 (Royal Legislative Decree 1/2007, of November 16), to Law 7/1998, of April 13, General Conditions of Contract. Both laws develop Community Directive 93/13/EEC on clauses in contracts with consumers. Likewise, they comply with the requirements set out in Law 7/1996, of January 15, on the Regulation of retail trade, in Law 34/2002, of July 11, on Information Society Services, and in the Regulation of telephone or electronic contracting with general contracting conditions (R.D. 1906/1999, of December 17).
The data obtained for the successful purpose of the contract is obtained and subjected to processing in accordance with the L.O. 15/1999, of December 13, on Protection of personal data.
THE SERVICE PROVIDER reserves the right to modify these General Conditions of Sale at any time, without the need to notify the CONTRACTOR in advance, who in any case is responsible for reviewing them as a prior requirement to the acquisition. of any product available on THE WEBSITE. In any case, the General Conditions of Sale that are displayed on THE WEBSITE at the time the CONTRACTOR purchases the corresponding products will be considered valid and applicable. In the case of contradiction between these General Conditions and the Specific Conditions that arise from the purchased product, the latter will prevail unless the General Conditions are more beneficial for the consumer who has adhered to them when making the purchase, in which case the General Conditions will prevail. present.
In the event that any clause of these General Conditions of Sale is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these conditions. THE SERVICE PROVIDER may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver thereof except for express recognition by the SERVICE PROVIDER.
In order to place orders on THE WEBSITE, it is not necessary to register as a User.
User registration can be done ON THE WEBSITE. In this way, the CONTRACTING PARTY will be able to access the registered users section and find relevant information about the status of their order. The User can always unsubscribe through the contact form of THE WEBSITE.
The purchasing process consists of the following steps:
To make the purchase, you must choose the desired products from those offered on the website and add them to the basket/shopping cart.
Product.
The purchased product may suffer, due to the manufacturer's availability, non-substantial modifications in the components or features, as long as they do not detract from the advertised qualities and features. Product sheets may contain typos, inaccuracies or typographical errors, which may be modified or deleted at any time. The published photos are illustrative.
Price.
All prices are expressed in EUROS or in the official currencies of the countries in which the product is marketed. The prices will be those published on THE WEBSITE at the time the order is placed. All prices include Value Added Tax (VAT) in accordance with current legislation, however, depending on the shipping territory, costs and taxes related to shipping and processing of the order are excluded, which, where applicable, They will be informed and added to the final price.
Prices may change at any time, although possible changes will not affect orders for which the Order Confirmation has already been sent.
The flash offers published on THE WEBSITE have a certain duration. The end of stock of a product is a justified cause for the withdrawal of a flash offer before the indicated end date.
Once all the products have been added to the cart, you can view it and check all the added products.
Once the shopping cart has been validated, the billing and shipping information for the products must be provided. For this purpose, it will be necessary to provide, among others, the following data, name or company name, address, telephone number and email, which must in all cases be true and exact. You also have the option of subscribing to receive exclusive offers and promotions from THE WEBSITE through which you receive information about THE SERVICE PROVIDER.
Once the order is confirmed, the CONTRACTING PARTY will be informed of all the data related to it (including an order number) by email. In the case of orders placed with the bank transfer payment option, the order will not be 100% confirmed until payment for the order has been made and THE SERVICE PROVIDER has received the deposit.
THE SERVICE PROVIDER will in no case be responsible in relation to:
. Errors or delays caused by the CONTRACTING PARTY when entering their data in the order form, the slowness or impossibility of receipt by the recipients of the order confirmation or any circumstance that may arise when these incidents are due to problems in the Internet network, fortuitous causes or force majeure and any other unforeseeable contingency beyond the good faith of the SERVICE PROVIDER or beyond the correct functioning of its electronic contracting system. In any case, THE SERVICE PROVIDER undertakes to solve any problems that may arise and to offer all the necessary support to the CONTRACTING PARTY to reach a quick and satisfactory solution to the incident that allows compliance with the terms and conditions of the perfected sale.
. Errors or damages caused by ineffective and bad faith use of the service by the CONTRACTOR, or by false data entered by the CONTRACTOR at the time of formalizing the order.
. Of the non-operability or problems in the electronic address provided by the CONTRACTING PARTY for the processing of the order confirmation.
The CONTRACTING PARTY agrees to pay the amount of the product in advance.
The remuneration for the product actually requested by the CONTRACTING PARTY depending on the product requested will be that indicated on THE WEBSITE and that which appears in the specific request of the CONTRACTING PARTY at any given time, requests that will constitute the particular conditions of the specific request.
The prices of the products that appear on THE WEBSITE always appear with VAT included.
In addition to the price that appears on THE WEBSITE for each of the products offered, the relevant shipping costs must be added.
The CONTRACTING PARTY must pay the amount corresponding to their order by any of the available payment methods.
Payment by transfer
Payments by bank transfer are made upon completion of the order. The data to make the transfer will appear when validating the order and in the order confirmation email that you will receive at the end of the purchase process.
You will have a period of 3 days for the payment to arrive by transfer to the current account of BRYCUS HOME & GARDEN, SL. If the deadline expires, your order will be cancelled.
The order will be definitively validated once the transfer is received. At that time, the CONTRACTOR will receive a confirmation email.
In case of payment by transfer, delivery times do not begin to count until the transfer is received and validated.
Payment by card
Payments by bank card are made in full when placing the order and in euros exclusively. Payments by bank card are secure thanks to Redsys' secure e-commerce platform, based on the “three-domain model” (3D Secure technology). This solution covers the entire purchasing process, from the moment the owner accesses the merchant's website, to the payment authorization process, including customer authentication. The set of information related to your bank card is not registered in the BRYCUS HOME & GARDEN, SL database. We do not in any way receive, record or retain any element, whatever it may be, relating to your banking information. After authorization of your payment by Redsys, you will be automatically redirected to our website. The personal data included in the cookie will be deleted. Since orders are only taken into account after your payment has been authorized, no discount or late penalty can be applied. When transmitting data to the bank, we use encryption technology that allows all personal data requested in a transaction, such as name, address or credit card number, to be transmitted securely.
Payment by Paypal
PayPal is a secure payment method that allows you to quickly pay for items without entering your bank details on the seller's website. It is enough to have entered them when creating your PayPal account. The data is encrypted and remains in a secure environment forever. If you already have a PayPal account, you can use it on our website to pay for your purchases quickly and safely. Even if you don't have a PayPal account, you can choose this payment method. At the time of payment, you will be redirected to a PayPal page where you can enter your bank details (and choose whether or not to create a PayPal account).
Payment by Bizum
Payments can be made through the Bizum platform. It is a transparent service offered through banking channels, so it is fully supported by banking security systems. The transfer is ordered by a bank and they are the ones in charge of authentication.
Split your payment with SeQura
Choose to divide the amount of your order into 3, 6 or 12 monthly payments, at the time of purchase. Instantly and without paperwork. Only with your DNI or NIE, your mobile phone and your card. Only one fixed cost per month (varies depending on the amount of the order). No interest, TIN 0%. No hidden costs.
At the time of purchase, the first payment is made by card, and the rest will be charged automatically based on the monthly payments you have chosen.
You can modify the payment plan or pay in full at any time without additional costs. And you can also choose or modify the day of the month you want to pay.
SeQura will inform you at all times through your email and SMS.
It is a SeQura service, which gives you the option to save your card so you do not have to re-enter your payment information when making purchases.
Receive first, pay later with SeQura
Make your online purchases as you have always bought: paying when you have the order, check it and it convinces you.
You have up to 7 days after sending the order to make payment via credit or debit card, transfer or account deposit. And we also offer you the option to pay it in 3 or 6 months. This service offered by SeQura has no additional cost. At the time of purchase you do not have to leave your bank details. SeQura will inform you of the payment terms and methods via email and SMS.
Once you have purchased with SeQura, if you save your card you will never have to enter your payment details again for your purchases.
Adyen payment platform
Adyen is a financial technology company that provides a comprehensive payments platform that enables a wide range of payment methods, including credit cards, debit cards, bank transfers and digital wallets. Adyen's platform is designed to provide a secure and frictionless payment experience for both merchants and consumers.
THE SERVICE PROVIDER will send the product or products purchased through THE WEBSITE, to the postal address indicated in the order form, which may not correspond to a post office box or public places, such as such as public roads, squares, stations, airports or other similar.
All orders are subject to product availability. If difficulties arise regarding the supply of products or if there are no items left in stock, THE SERVICE PROVIDER will try to find an appropriate solution.
Delivery costs are calculated based on the shipping address, the characteristics of the chosen products as well as the number of units ordered.
All expenses appear broken down in the shopping cart before confirming the order.
An order can only be canceled or modified at no cost to the CONTRACTING PARTY if it has not yet been sent. In that case, it is necessary to contact us through the contact form by selecting the “Cancel or modify order” tab so that it can be processed as soon as possible.
THE SERVICE PROVIDER will not be responsible for errors caused in the delivery when the data entered by the CONTRACTING PARTY in the order form do not correspond to reality or have been omitted.
Deliveries are made from Monday to Friday. The delivery times indicated on the product sheet are approximate and are always calculated in working days and vary depending on whether the product is in stock or depending on the delivery times of our suppliers.
There are mainly 3 categories of packages:
Weight from 1kg to 30kg and with measurements less than 1m x 1m x 1m.
Delivery will be made to the door of the CONTRACTOR'S home.
Weight from 31kg to 1000kg and with measurements less than 2.3m.
Delivery will be made at street level where the truck can lower the merchandise to the ground with a platform. It is not the responsibility or job of the carrier to transport the package into the home, property or premises, unless it has been previously contracted. It is possible that the delivery person voluntarily collaborates in the delivery of the order but is not obliged to do so. Delivery does not include assembly or disassembly unless previously contracted.
Weight from 31kg to 1000kg and with measurements greater than 2.3m
It will only be included in transportation to the CONTRACTOR'S address, unloading at street level is not included. These measurements exceed the width of the truck and unloading by pallet truck from the rear is impossible. In order to unload the merchandise from the truck, the CONTRACTING PARTY must have the necessary means such as an elevator or personnel. It is not the responsibility or job of the carrier to unload the order at street level, unless it has been contracted previously.
The status of the order can be located on the carrier's website at any time. In the shipping confirmation email, you will find the order tracking link.
At the time of delivery you must always:
1.- Check that the content corresponds to the expected merchandise.
2.- Confirm that the packaging is in perfect condition at the time of receipt, this includes the complete metal strapping without any missing parts or repaired cuts, also check that there are no openings in the plastic film that wraps the whole package. And note that the package does not reveal any anomaly.
PROCEDURE TO PROCESS A DISCONFORMITY WITH THE PACKAGE CONTAINING THE PURCHASED ITEM.
1.- If any anomaly is detected in the package, the person receiving the merchandise must reflect said problem in writing on the carrier's PDA or tablet. Indicating the date and time of the download along with a clear description of the problem detected and taking photographs as backup for the subsequent procedure. NOTE: It is NOT valid to write down "unless examined or pending review", you must be much more specific including explanatory text and in the last case contact our company or reject reception.
2.- Once the procedure has been carried out and a problem has been detected, inform the SERVICE PROVIDER IN WRITING of said non-conformity, attaching photographs that support said non-conformity within a period of no more than 24 hours after receiving the order. to be able to manage the incident. This response speed is what the merchandise insurance company requires of us and is the ONLY way to demand the corresponding responsibilities since from the moment the merchandise is received you have 24 hours to carry out the procedure, otherwise It will not be possible to demand any type of responsibility from the transport company.
THE CONTRACTING PARTY can request the invoice by filling out the contact form selecting the subject “Request invoice”, and will receive the invoice as soon as possible.
THE SERVICE PROVIDER is obliged to deliver the product in perfect condition, being exempt from all responsibility in relation to possible breakages or defects in the product packages produced after its delivery to the CONTRACTING PARTY. and that have been caused directly by it due to misuse of the product.
THE SERVICE PROVIDER will be responsible for the conformity of the product sold with the sheet that appears on THE WEBSITE at the time of its acquisition or that is issued to the CONTRACTING PARTY, and for its correct functioning. The CONTRACTING PARTY, before signing the delivery of the order, must check that the product is delivered in perfect condition. The SERVICE PROVIDER will not be liable, however, for lack of conformity that the CONTRACTING PARTY knew about or could not have reasonably ignored at the time of the conclusion of the contract, or that occur due to incorrect assembly of the product by the buyer when the instructions of installation have been supplied and are clear and without descriptive errors. Nor will it be liable for any damage that the CONTRACTING PARTY causes to the purchased product due to manifest misuse of the same on its part.
The warranty does not include:
.Damage to the product resulting from normal wear and tear, taking into account its nature, function, composition and price.
.The slight differences found in the products since there may be differences between the products delivered and those represented on THE WEBSITE, mainly with regard to artisanal products, whose manufacturing homogeneity cannot be guaranteed, or those products that have been subject to adaptations related to technical or technological evolutions. Such differences, since they do not influence the basic characteristics of the products and do not affect their quality, cannot justify a cancellation of the order or a refusal of delivery. Since an exact representation of the products on THE WEBSITE cannot be guaranteed, in particular due to differences in color finishes in Internet browsing computer programs and/or on screens, THE SERVICE PROVIDER cannot be considered responsible for the inaccuracy of the photographs appearing on THE WEBSITE.
. Products that have been used too intensively, in particular for purposes other than private purposes.
.All product defects that may result from faulty installation, storage, conservation or assembly (non-observance of assembly instructions), from a maintenance defect, from improper use. incorrect or not in accordance with the technical or usage specifications (non-observance of maintenance recommendations), modifications or repairs carried out by the buyer or a third party, damage caused by external objects (e.g. television that is too heavy on a piece of furniture not designed for such use), from external events such as accidents, blows, fires, acts of vandalism, damage caused by water, natural or artificial lights (in case of discoloration), natural disasters or adverse weather conditions.
THE SERVICE PROVIDER is liable for a period of three years, if the products have been acquired after January 1, 2022, counting from the delivery of the product, for any lack of conformity that appears. in relation to these General Conditions and with the sheet corresponding to the product purchased, although only lack of conformity in the six months following the delivery of the product will be presumed to have already existed when the item was delivered, unless proven otherwise. Products purchased before 2022 have a two-year warranty against manufacturing defects.
Failure to comply with said deadline, although it will not entail the loss of the right to the corresponding correction, will cause the CONTRACTING PARTY to be responsible for the damages or losses actually caused by the delay in communicating the lack of conformity. .
If the product does not comply with the contract, the CONTRACTING PARTY may choose between demanding the repair or replacement of the product, unless one of these two options is objectively impossible or disproportionate.
In cases of lack of conformity of the product, the repair or replacement will be free of charge for the CONTRACTING PARTY who has the legal status of consumer and user in accordance with the applicable regulations. It must be carried out within a reasonable period of time.
When repair or replacement is not possible, the CONTRACTING PARTY may demand a reduction in the price or termination of the contract, although in no case will termination proceed when the lack of conformity is of minor importance.
THE SERVICE PROVIDER recognizes to the CONTRACTING PARTY the right of withdrawal in the terms and deadlines recognized in articles 68 to 79 of the Law of Consumers and Users of 2007 (Royal Legislative Decree 1/2007, of 16 November), and in art. 10 of Law 7/1996, of January 15, on the Regulation of Retail Trade, by virtue of which the CONTRACTING PARTY who has the status of consumer may annul the contract entered into, by notifying the SERVICE PROVIDER within the legally established period. , without the need to justify their decision and without penalty of any kind, except for the direct cost of returning the good or service provided, which in accordance with art. 101 of the Consumer and User Law of 2007 will be the responsibility of the CONTRACTING PARTY.
In the case of exercising the right of withdrawal that is recognized to the CONTRACTING PARTY who has the status of consumer, the SERVICE PROVIDER will reimburse the amount paid for the price and applicable taxes. The period for exercising the right of withdrawal is fourteen calendar days, counted from the receipt of the purchased item, and once exercised, the SERVICE PROVIDER will proceed to return the sums paid for the acquisition of the good once it has been returned the item. The refund of the purchase amount will be made with the same means of payment initially used by the customer within a maximum period of 5 business days.
In order to exercise this right, the contact form of THE WEBSITE is made available to the CONTRACTING PARTY for notification to the SERVICE PROVIDER, in some manner permitted by law and within the established deadlines.
In any case, the CONTRACTING PARTY will be responsible for the direct costs of returning the aforementioned product, as it is a distance sale. The CONTRACTING PARTY will only be liable for the purchase price of the product when its return is impossible due to loss, destruction or other cause that prevents it from returning the purchased item, or the decrease in value of the product is not a consequence of its use in accordance with the nature of the item. .
It should be noted that if the product is not returned in its original packaging, the good will suffer depreciation.
We inform the CONTRACTING PARTY of the existence of a file and request for consent for the automated processing of data: In relation to the personal data provided by the CONTRACTING PARTY to the forms that may be on its website, THE SERVICE PROVIDER strictly complies with the current regulations established in Law 15/1999 on the Protection of Personal Data and other regulations that develop it and informs the CONTRACTING PARTY that the data referred to will be included in a file for automated processing by the CONTRACTING PARTY. your consent by accepting these General Conditions to the aforementioned treatment.
Purpose of the treatment
THE SERVICE PROVIDER collects certain personal data that are entered by the CONTRACTING PARTY in the form to formalize the purchase and sale of the products. THE SERVICE PROVIDER informs that it will automatically manage this data. THE SERVICE PROVIDER will process these data for billing and shipping the product, as well as for the periodic sending of offers and commercial information to the CONTRACTING PARTY. In any case, the data collected and processed by the SERVICE PROVIDER are the basic ones for the purposes indicated above.
Obligatory data entry:
The fields in which a red box appears in the existing forms are those that require a mandatory response and if they are not covered, the consequence will be the serious impossibility of sending the query or placing the specific order.
Rights of access, rectification, cancellation and opposition
The CONTRACTOR who enters his personal data in the different registration forms will have the full right to exercise the rights of access, rectification, cancellation and opposition at any time by requesting it through the contact form of THE WEBSITE including in both cases a copy of the DNI or other document that proves the identity of the owner of the data. THE SERVICE PROVIDER reiterates that it is committed to respect and absolute confidentiality in the collection and processing of the CONTRACTOR'S personal data, declaring its commitment not to transfer it to third parties in any case, without having the prior consent of its owners.
Security
THE SERVICE PROVIDER ensures the absolute confidentiality and privacy of the personal data collected and for this reason essential security measures have been adopted to avoid alteration, loss, unauthorized treatment or access and thus guarantee its integrity. and security, especially those provided for in Royal Decree 994/1999, of June 11, which approves the Regulation of security measures for automated files containing personal data. THE SERVICE PROVIDER will not be responsible in any case for incidents that may arise regarding personal data when they arise either from an attack or unauthorized access to the systems in such a way that it is impossible to detect due to the security measures implemented or when it is due to a lack of diligence on the part of the CONTRACTING PARTY in relation to the guarding and custody of their access codes or their own personal data.
Veracity of the data
The CONTRACTING PARTY is responsible for the veracity of their data, committing not to enter false data and to proceed to modify them if necessary.
Responsibility
THE SERVICE PROVIDER will in no case be responsible for:
The errors and incidents that may occur in communications or incomplete transmissions so that it is not guaranteed that the website services are constantly operational to make purchases of the products offered.
Of the production of any type of damage that the CONTRACTING PARTY or third parties could cause to the WEBSITE, preventing the normal development of the purchase operation.
THE SERVICE PROVIDER reserves the right to suspend access to THE WEBSITE without prior notice on a discretionary basis and on a permanent or temporary basis until it is assured of effective responsibility for any damages that may occur. Likewise, THE SERVICE PROVIDER will collaborate and notify the competent authority of these incidents at the time it has reliable knowledge that the damages caused constitute any type of illegal activity. Without prejudice to this, for those CONTRACTORS who have purchased a product on the website prior to the suspension, they are guaranteed the exercise of their withdrawal rights, or those derived from the lack of conformity of the product, by postal or electronic communication to the addresses indicated in the heading of this document.
Copyright
THE SERVICE PROVIDER informs that the contents, programming and design of THE WEBSITE are fully protected by copyright, and any reproduction, communication, distribution and transformation of the aforementioned is expressly prohibited. protected elements except for the express and written consent of the SERVICE PROVIDER.
Neither the SERVICE PROVIDER nor the CONTRACTING PARTY are responsible for non-compliance with these General Conditions of Sale as a result of force majeure beyond the control of both. Cause of force majeure shall be understood as any act, event, lack of exercise, omission or accident that is beyond reasonable control, and in particular and for merely illustrative and non-limiting purposes, the following: strikes, lockouts or other industrial action measures, disasters. natural disasters, civil commotion, threats or terrorist attacks, impossibility of using trains, ships, planes, motor transport or other means of transport, among others.
It will be understood that the obligations will be suspended during the period in which the cause of force majeure continues, and we will have an extension in the term to comply with said obligations for a period of time equal to the duration of the cause of force majeure. Force Majeure.
If any of these General Conditions of Sale are declared null and void by a firm resolution by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity, and the Void or inapplicable clause will be replaced by another that can be assimilated to the previous one in the most appropriate way possible.
The notifications you send to the SERVICE PROVIDER should preferably be sent through the contact form and will be answered to the email provided by the CONTRACTING PARTY.
Communications to the SERVICE PROVIDER should preferably be sent through the contact form in order to offer a quick response. In any case, the SERVICE PROVIDER makes available the Customer Service telephone number (+34) 918 314 064 from Monday to Friday from 9 a.m. to 2 p.m. and from 3 p.m. to 5 p.m.
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